I reported to the authorities at Sephora that the three Chanel perfumes I purchased had no scent. I sent product images via email for inspection. It has been three weeks now, and I still haven't received a response. When I call, they tell me they're waiting for a response from the authorized firm. It's all good when they're selling the product, but if you're selling perfumes from big-name brands with weak scents, you should stand behind them and resolve the issue promptly.
I purchased several high-end perfumes, including Chanel, Dolce & Gabbana, and YSL, from Sephora, and I am extremely disappointed. The longevity is practically nonexistent, which makes me question their authenticity. I returned the perfumes for inspection, but when they were sent back, no exchange or...
I purchased Chanel Coco perfume from Sephora, but I was disappointed to find that the scent doesn’t last. I reached out to customer service to explain the issue, and they asked me to send photos of the perfume via email, which I promptly did on May 8, 2024. However, despite waiting a month and a hal...
I recently purchased a Chanel product from Sephora Online, only to discover that its production date is from 8 years ago. I immediately emailed Sephora about this issue, but it's been 13 days, and I haven't received any response whatsoever. It seems this matter might need to be escalated to Consumer...
I ordered the Blue de Chanel perfume from Sephora's online store, but it absolutely does not last even 5 minutes on my skin. The longevity is zero. I submitted a request for the product to be inspected and sent a photo. They requested a PDF format, which I provided, but I received a response asking ...
Order No: 8003933529 – I purchased a Chanel perfume from Sephora’s online store on January 16, and it was delivered on January 18. However, when I opened the box, I immediately noticed that the batch code on the bottle did not match the code on the box—both codes should be identical, but they were c...
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