I purchased Chanel Coco perfume from Sephora, but I was disappointed to find that the scent doesn’t last. I reached out to customer service to explain the issue, and they asked me to send photos of the perfume via email, which I promptly did on May 8, 2024. However, despite waiting a month and a half, I’ve received no response or resolution. I expected better service and product quality, especially for such a premium item. This experience has left me questioning whether I’ll ever buy perfume from Sephora again. I urge Sephora to address this issue and provide a prompt resolution for my complaint.
On December 6, 2024, I purchased a 100 ml Coco Chanel Mademoiselle Eau de Toilette from Sephora Online during a discount campaign, paying ₺4,352.34. After receiving the product, I noticed that the bottle cap was defective. Following Sephora customer service’s request, I sent the perfume in for inspe...
I recently purchased a Chanel product from Sephora Online, only to discover that its production date is from 8 years ago. I immediately emailed Sephora about this issue, but it's been 13 days, and I haven't received any response whatsoever. It seems this matter might need to be escalated to Consumer...
I purchased several high-end perfumes, including Chanel, Dolce & Gabbana, and YSL, from Sephora, and I am extremely disappointed. The longevity is practically nonexistent, which makes me question their authenticity. I returned the perfumes for inspection, but when they were sent back, no exchange or...
I ordered the Blue de Chanel perfume from Sephora's online store, but it absolutely does not last even 5 minutes on my skin. The longevity is zero. I submitted a request for the product to be inspected and sent a photo. They requested a PDF format, which I provided, but I received a response asking ...
I reported to the authorities at Sephora that the three Chanel perfumes I purchased had no scent. I sent product images via email for inspection. It has been three weeks now, and I still haven't received a response. When I call, they tell me they're waiting for a response from the authorized firm. I...
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