Order No: 8003933529 – I purchased a Chanel perfume from Sephora’s online store on January 16, and it was delivered on January 18. However, when I opened the box, I immediately noticed that the batch code on the bottle did not match the code on the box—both codes should be identical, but they were completely different. Additionally, the manufacturing dates did not match, raising concerns about the product’s authenticity.
To make things worse, the perfume cap does not open properly and wobbles, making it impossible to use. I contacted Sephora customer service, requesting an in-store exchange, but as expected, they redirected me to an email process instead of offering real help.
I have received a defective, unused product, yet Sephora refuses to replace it. If this issue is not resolved, I will escalate my complaint to Consumer Rights authorities. Sephora, I expect a proper resolution—replace this faulty product immediately!
On December 6, 2024, I purchased a 100 ml Coco Chanel Mademoiselle Eau de Toilette from Sephora Online during a discount campaign, paying ₺4,352.34. After receiving the product, I noticed that the bottle cap was defective. Following Sephora customer service’s request, I sent the perfume in for inspe...
I recently purchased a Chanel product from Sephora Online, only to discover that its production date is from 8 years ago. I immediately emailed Sephora about this issue, but it's been 13 days, and I haven't received any response whatsoever. It seems this matter might need to be escalated to Consumer...
I purchased several high-end perfumes, including Chanel, Dolce & Gabbana, and YSL, from Sephora, and I am extremely disappointed. The longevity is practically nonexistent, which makes me question their authenticity. I returned the perfumes for inspection, but when they were sent back, no exchange or...
I purchased Chanel Coco perfume from Sephora, but I was disappointed to find that the scent doesn’t last. I reached out to customer service to explain the issue, and they asked me to send photos of the perfume via email, which I promptly did on May 8, 2024. However, despite waiting a month and a hal...
I reported to the authorities at Sephora that the three Chanel perfumes I purchased had no scent. I sent product images via email for inspection. It has been three weeks now, and I still haven't received a response. When I call, they tell me they're waiting for a response from the authorized firm. I...
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