BDG Game Account Locked With Error 116 and No Explanation

My BDG Game account has been locked for the last 2–3 days and I am unable to log in. Whenever I try to sign in, the application shows the error message on the screen: “Error: 116 User has been locked.” My BDG Game account is registered with the mobile number 98610546** and the account name is written as Pabitra Sayed. I have not received any information from you about why my account has been locked, and as far as I know, I have not broken any rules. I have also not been able to contact your customer support yet, so I am submitting this written complaint. I respectfully request that you urgently check my account, explain clearly why it has been locked, and remove the lock so that my BDG Game account can be unlocked and I can access it again.