I booked a rental car through CarJet, paid a significant amount—₺—and got absolutely nothing in return. When I arrived, there was no car, no office, and not a single person to speak to. I couldn’t reach anyone to explain the issue, and there was zero customer support available on-site. It was like the company just vanished.
I tried reaching out by email, but no one ever replies. There’s no phone number with a real person at the end of it, and no documentation was provided. At this point, I don’t even know if I’ll ever get my money back. It's like shouting into the void.
CarJet, you need to take responsibility immediately. Either provide the service you promised or refund my money without delay. I’m considering filing a complaint with Consumer Rights because this is completely unacceptable.
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
I made a prepayment to rent a car from Carjet, but I can’t reach them in any way. Not only have I not received my car, but it seems no reservation was even created. There’s no way to contact them besides phone, and that’s also impossible to reach. It seems they don’t have an office in Turkey, which ...
On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way. I had alr...
I made a reservation through Carjet, but due to a “Findeks” issue, I was unable to proceed with the car rental. Despite this, they charged my card ₺7,850, and I haven’t been able to get a refund. The website provides no means of contact, and my emails go unanswered. This has been a highly frustrati...
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