Deposit Missing Despite Successful Capitec Payment

I am writing to report a serious problem I have experienced with the 1win platform regarding a missing deposit. On 5 August 2026 I made an EFT payment from my Capitec Bank account for gambling on 1win, but the deposit has still not been credited to my 1win balance after almost a month. The money left my bank account and the transaction went through, yet my 1win account balance has not been updated. Because of this, I have been unable to use2 the funds I deposited, and my money is effectively stuck with no clear explanation. I contacted 1win support many times and also tried email. Support keeps promising a solution but nothing is actually done, and my emails have not been answered at all. At this point the situation has become extremely frustrating, as I have been waiting all this time with no proper response or refund and no sign of my deposit appearing in my account. I request that my missing EFT deposit from my Capitec account on 5 August 2026 be either credited immediately to my 1win balance or refunded back to my bank account without any further delay. I also expect a clear written explanation of what went wrong with this transaction and why it has taken so long to resolve.