Deposit Cancelled but Money Debited From Capitec Account

On 15 August 2026 at 21:01 I deposited R100 from my Capitec account to my 1win Games balance. The money was debited from my Capitec account, but on 1win the transaction shows as cancelled and the funds have not been reflected in my balance. I have a transaction details screenshot from my Capitec banking app showing the R100 payment made at the stated date and time, and I also have the 1win transaction history showing the same transaction as cancelled. Despite this, my money has not been returned to my Capitec account and has not been added to my 1win balance, so at the moment my funds are effectively stuck. I request that this deposit be urgently investigated and that my R100 either be credited to my 1win account as originally intended or fully refunded back to my Capitec account without any further delay.