Release My Funds

My complaint is about my Capitec bank account, where my money has been frozen since 5 February 2021. My available balance shows in the account, but I am unable to withdraw any of it. When I went to the branch, I was told that I must bring the person who transferred the money into my account. This is impossible because that person has passed away. Despite explaining this, the bank has still not given me a solution, and my money remains blocked. I find it unfair that my funds have been inaccessible for such a long time without any written explanation from the bank and with a condition that cannot be met. I kindly request that Capitec urgently releases the frozen funds in my account or provides a clear, written explanation and lawful basis for keeping my money blocked.