I was charged an unexpected Capitec Bank fee, what options do I have to dispute it?

If you were charged an unexpected Capitec Bank fee, first review the transaction details in your Capitec app or statement to confirm the exact date, amount, and description of the fee.

Sometimes fees come from international transactions, payment processing, or service charges, so checking the details helps determine whether the charge is legitimate.

If the charge seems incorrect or unauthorized, you can dispute the transaction directly through the Capitec app or by contacting customer support.

Capitec allows customers to dispute certain debit orders and questionable transactions, and the bank will review the case and investigate the charge.

If the issue cannot be resolved through the app, consider filing a complaint on Xolvie to seek a resolution.