Deposit Missing From Balance After Capitec Transfer

I recently made a deposit from my Capitec bank account to my 1win account, but the money has not been credited to my 1win balance, even though it has already been debited or blocked from my bank side. On 2 September 2026 I made a payment of R40 via bank transfer/online payment from my Capitec account to 1win. In my Capitec transaction details the payment of R40 dated 2 September 2026 is shown with the description “Novo42PaytechPro 8001 ZA” and appears as a pending online purchase, but on my 1win account the amount still does not show in my balance. I contacted 1win support and informed them that the R40 is missing from my 1win balance even though the transaction is visible on my bank side. They told me they are still dealing with it and that it is a busy day, but since then nothing has been resolved and my balance is still not updated. I request that this R40 deposit for the transaction dated 2 September 2026 be checked urgently and that it is either credited to my 1win account balance or refunded back to my Capitec bank account as soon as possible.