Instant EFT Transfer Successful But Funds Still Missing

I made an Instant EFT transfer of 250 ZAR from my Capitec savings account on 27 August 2026 at around 01:14, and the money has still not reflected in my account after several hours. The transaction is shown as “Successful” in the payment history, yet the funds are missing and unavailable to me. When I contacted Capitec customer service, I was told that they are not responsible for this situation, even though the transfer appears as completed. I am left without access to my money, with no clear explanation of where it is or when it will be credited. I request that this transaction be urgently investigated, that my 250 ZAR be either correctly reflected in my account or immediately reversed back to my Capitec savings account, and that I be given a clear written explanation of what went wrong.