New Capitec Card Declined, I Request Account Verification and Access

I am a Capitec Bank customer and I am currently unable to withdraw my own money with my new ATM card, even though there are funds in my account. I received and tried to use my new card on the 18th of this month. When I insert the card at the ATM and try to withdraw cash, the transaction is declined on the screen and I cannot access my money. I contacted Capitec and I was told that I must go to the Khayelitsha branch with my ID so that they can verify my money and my account. At the moment, this situation is very inconvenient for me and I am struggling to access the funds that belong to me. I kindly request that Capitec urgently verifies my account and lifts any blocks or restrictions so that I can withdraw my money. If possible, I would like this verification and resolution to be done without further delays.