BYD Auto is delaying my Seal EV delivery beyond the promised date, how can I resolve this?

On Friday, August 29, while my 2025 BYD Seal was parked, another vehicle hit it, causing damage to the fender and bumper. On Monday, September 1, I brought the car to the Fiat Bilen BYD authorized service center in Toroslar, Mersin. The service team took photos, opened a case file, and asked me to b...

On September 16, 2025, my BYD Seal DM-i model vehicle was involved in an accident and was towed to the Mengerler Bostancı service center. Two days later, an insurance claim was filed, and the repair process began. After the expert report and insurance approval, the claim (file number 2025K70077) was...

I purchased my BYD vehicle about three months ago. While driving, I accidentally spilled coffee on the center console. The liquid seeped down into the wiring area, causing an error light to appear. It has now been over a month since this happened, and we’ve been waiting for two replacement parts. T...

On 4 June 2024, I took delivery of my brand-new BYD Seal U EV from the BYD dealership in Diyarbakır. Since then, I have faced multiple serious issues. The vehicle was sold with the promise of 2 GB of free monthly internet for 8 years, but this commitment has not been honored. Since early July, the i...

On May 16, 2025, I paid a deposit of ₺100,000 to BYD Muğla Yatu Otomotiv in Turkey to reserve a vehicle, with a promised delivery date of June 2025—a commitment clearly stated by the dealer at the time of payment. However, in early June, the dealer informed me that the expected number of vehicles ha...

About four weeks ago, I made the huge mistake of purchasing a BYD Seal Sedan AWD, spending close to ₺3,000,000. Ever since I got the car, remote access through the mobile app hasn’t worked at all. I’ve been told repeatedly, “maybe today,” “maybe next week,” “we’re working on it,” but here we are—ove...

On March 11, 2025, I handed over my BYD Seal DM-i vehicle to BYD Kar Service for repair. Today is April 7, and nearly an entire month has passed—yet I still haven’t received a clear update on when my car will be returned. The lack of transparency is unacceptable. During this time, I requested a rep...

I took my BYD Seal U to Ankara Efe BYD Service on January 7, 2025, for repairs. At first, they assured me that there was no issue with part availability and that my car would be ready within 1.5 months at most. However, it has now been 65 days, and my car is still sitting at the service center beca...

I am the owner of a BYD Seal U, which I have been using for a month. However, as a customer, I am extremely disappointed that several promised features are missing from the vehicle. These include: NFC card access Front trunk storage (frunk) Automatic parking assistant Rear seat heating Front parkin...

I have been using my BYD Seal U for about a month, and as an owner, I am disappointed to find that several important features are missing. These include: NFC card access Front trunk storage (frunk) Automatic parking assistant Rear seat heating Front parking sensors Internet connectivity Since there...

I have been using my BYD Seal U for one month, and as an owner, I expect BYD to deliver the missing features that were advertised in promotional videos and assumed to be included in the Turkish market models. These essential features are missing: NFC card access Front trunk (frunk) storage liner A...

I have been using my BYD Seal U for one month, and as an owner, I expect BYD to provide a software update to include the missing features that were promised in promotional videos and assumed to be available in the Turkish market. Here are the missing features that need to be added: NFC card access...