BYD Seal U EV Internet Not Provided and Ongoing Chronic Vehicle Issues

On 4 June 2024, I took delivery of my brand-new BYD Seal U EV from the BYD dealership in Diyarbakır. Since then, I have faced multiple serious issues. The vehicle was sold with the promise of 2 GB of free monthly internet for 8 years, but this commitment has not been honored. Since early July, the internet has not been renewed, and despite contacting customer service numerous times, I was told, “We reserve the right to provide it only once,” which directly contradicts the advertised benefit.

In addition, the car was delivered with a faulty mirror mechanism, which took the service center one full month to repair—during which time I was forced to drive without a functioning mirror. On top of this, nearly all Seal U EV vehicles reportedly have a chronic pulling-to-the-right problem, and even after more than a year, the service network has not provided any permanent solution. Furthermore, I consistently hear noises from the suspension/underbody when turning the steering wheel, yet again the services have failed to address this.

The overall customer support has been extremely disappointing. Although BYD claims to have service coverage in every city, the services are ineffective and unable to resolve recurring issues.

I demand permanent and satisfactory solutions to these ongoing problems: the restoration of the promised internet service, the elimination of the chronic pulling issue, and the resolution of underbody noise and other defects. As a customer, I expect BYD to fulfill its commitments and provide the level of service and quality assurance promised at the time of purchase.