BYD Seal 2025 Stuck in Service for 30+ Days, No Clear Repair Date
On Friday, August 29, while my 2025 BYD Seal was parked, another vehicle hit it, causing damage to the fender and bumper. On Monday, September 1, I brought the car to the Fiat Bilen BYD authorized service center in Toroslar, Mersin. The service team took photos, opened a case file, and asked me to bring the car back in a week. On Friday, September 5, I left the car at the service center. Since that day, my vehicle has been sitting at the service center for more than a month.
The service center stated that they had emailed the Manisa factory regarding the fender and connector part and were still waiting for a response, essentially stalling the process. Even after a month, they could not confirm whether the part was available in Turkey. During this entire period, I was never given a clear delivery date. Each time I called, I was told a different estimate — and now, they don’t give any date at all. Moreover, the service staff have been indifferent and unhelpful, requiring me to call them repeatedly instead of keeping me updated. I also contacted BYD customer service, who said a case had been opened and that I would receive a callback, but I am still waiting.
While the bumper repair has been completed, the fender remains damaged, and my car is still stuck in the service center. My vehicle is under warranty, and there have been no issues with the insurance company. However, as per Turkish consumer law, the car should be delivered within 30 business days, and this legal period has now passed — leaving me seriously inconvenienced.
I request that my vehicle be repaired and delivered immediately, and that BYD take responsibility for the delay and poor communication that have caused this ongoing frustration.
