On September 16, 2025, my BYD Seal DM-i model vehicle was involved in an accident and was towed to the Mengerler Bostancı service center. Two days later, an insurance claim was filed, and the repair process began. After the expert report and insurance approval, the claim (file number 2025K70077) was officially approved on September 26. However, even on September 30, despite repeatedly calling the Mengerler damage department, they kept saying they were still “waiting for expert approval.” In reality, the claim had already been approved four days earlier — and the service center was completely unaware of it.
For days, I had to personally follow up by calling the expert, insurance company, and service center to track the progress of my own case. Only after my persistent efforts did the service center realize that the claim had been approved, and they told me they would begin repairs immediately. Yet, by October 3, I still hadn’t received any updates, so I went to the service center myself. They told me that parts had to be ordered but admitted they did not know when the parts would arrive from abroad.
My car sustained approximately ₺140,000 worth of damage, but even now, there is no clear timeline for when it will be repaired. Because BYD does not keep even basic spare parts in stock in Turkey, I have been told the car might remain at the service center for up to two months. Living in Istanbul without a car for that long is a major inconvenience, and renting a replacement vehicle for two months would cost me around ₺100,000.
I hold BYD responsible for this situation due to their poor spare parts management and supply chain delays. I urgently request that the required spare parts be delivered immediately and that I be provided with a temporary replacement vehicle during this time. Otherwise, this delay will continue to cause serious financial and personal harm to my daily life and professional responsibilities.
Comments