On October 22, 2025, at 10:55 p.m., the SIM card of my BYD Seal U EV vehicle was blocked. This is the first time I have experienced such an issue. On November 3, 2025, I reported the situation to the BYD İzmir Volt dealership, and my complaint was registered under Record No: #SR24481. I also contacted BYD customer service, where I was informed that my case had been logged and that I would be contacted. However, I have not received any response or solution so far. My vehicle is still under warranty, with license plate number 35 COT 782 and chassis number LGXCE4CBXS0393742. I request that my SIM card be reactivated as soon as possible, that my issue be resolved, and that I be kept informed about the progress of this process.
I own a 2023 BYD Atto 3, and since 18 June 2025, the remote access feature has not been activated despite a SIM card being installed at the Diyarbakır Kardelen dealership. This issue has persisted for nearly two months. My car is still running on the initial software version, and because the version...
I purchased my BYD Seal U on May 20, 2025, and shockingly, by May 25, 2025—after driving less than 100 kilometers—the car started displaying a “check system” error. I immediately took the vehicle to the Koyuncu Konya service center, and since then, I have had to visit the service 3–4 times for the s...
On Friday, August 29, while my 2025 BYD Seal was parked, another vehicle hit it, causing damage to the fender and bumper. On Monday, September 1, I brought the car to the Fiat Bilen BYD authorized service center in Toroslar, Mersin. The service team took photos, opened a case file, and asked me to b...
On November 11, 2025, between 12:30 a.m. and 5:00 a.m., I experienced a very serious issue on the Istanbul European Highway with my BYD Seal U DM-i 2025 model vehicle. Even though the charging unit was at 25%, the car gave no warning or alert of any kind and suddenly came to a complete stop. The veh...
On March 11, 2025, I handed over my BYD Seal DM-i vehicle to BYD Kar Service for repair. Today is April 7, and nearly an entire month has passed—yet I still haven’t received a clear update on when my car will be returned. The lack of transparency is unacceptable. During this time, I requested a rep...
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