Buderus service delay

I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile...

On 10.02.2024, I purchased a Buderus combi boiler, model BUDERUS LOGOMAX PLUS GB122İ - 24 KW, and noticed an acoustic sound coming from it just two days later. The issue was not resolved despite contacting the service seven times and their repeated attempts, including replacing key components like t...

In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...

I’ve been using my Buderus Logamax Plus GB022i-20 KD for less than a year, and the control knob broke while I was turning it. How can a simple knob break so easily? I’ve tried reaching customer service, but I can’t get through to anyone. It’s just a small part, but now I can’t adjust the settings. T...

Around two months ago, our Buderus boiler malfunctioned. When the authorized service technician came, they informed us that the main heat exchanger was broken and would be replaced once the part arrived. However, despite numerous follow-ups, we are still being told that the part has not arrived. The...

The authorized service for my Buderus brand boiler refuses to extend the warranty. When I called, they claimed they had ordered the extended warranty, but it wouldn't arrive in time, with only 4-5 days left until the expiration of the current warranty. Customer service was unhelpful, stating that se...

The brand-new Buderus boiler I got decided to clock in for just one shift and then call it quits – now the radiators are as cold as ice. The Amasya Buderus service gave me the runaround, promising to show up twice with dates and times, only to bail later, blaming it on some sudden rush of work. I'm ...

When I discovered that my Buderus Logamax Plus GB122i combi boiler, which was put into operation in 2023 and started to use in heating and bathroom without turning it off as of November 2023, was working smoothly on the night of Friday, November 24, 2023, but was not working on the morning of Saturd...

2 years ago, we were torn between two companies when looking for a combi boiler for our new home. One of them was Buderus. Unfortunately, we bought it because we were deceived by the advice given by those who advised us not to buy Buderus, there is a material shortage, it comes late, and it is a bit...

I purchased the Buderus Logamax Plus gb122i-24 KD H model boiler in December 2022, and it was installed in the first week of January 2023. During installation, we noticed the absence of the blue-colored pressure relief valve. It was promised that the valve would be sent to us, but to this day, it ha...

My Buderus GB062 boiler gave a 6A error, and the service team has visited three times, replacing all parts without success. They even took it to their workshop, claiming it's a complex device like launching a rocket to the moon. After a week, they still hadn't identified the problem, and when I requ...

Our new Buderus combi boiler is not working properly because of problems with the mainboard. We've been waiting for this part for a long time now and customer service hasn't given us a helpful response. Yesterday, when we were talking to customer service, they told us that the mainboard will be deli...