Here's a clear guide to unsubscribe permanently:
• Check your email for any enrollment messages, accepted terms, or confirmation of activation.
• Log into your account on the platform and look for the cancellation or unsubscribe option (usually under “My Account,” “Subscriptions,” or “Billing”).
• If there’s no visible option, write directly to their support email (if you have it) or use their contact form with the following message:
“I did not authorize the enrollment in the [name of the plan] plan. I request the immediate cancellation of my account, the permanent deactivation of any active subscription, and the removal of my billing information. I’m attaching proof of the unauthorized charge.”
• Contact your bank or card provider and request to block future charges or initiate a chargeback if one has already been made.
• Save all documentation (emails, screenshots, receipts) in case you need to file a complaint with a consumer protection agency.
📢 If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.








