About three years ago, I purchased a Bosch range hood as part of a bridal appliance package. In recent weeks, an authorized Bosch service team from Van İpekyolu came to perform the initial installation and setup.
Since there was no external exhaust duct available, I was sold two carbon filters by the service team, for which I paid $77 in total. However, even after the filters were installed, the range hood did not work. The authorized technician informed me that the issue was caused by a motor defect and that the unit would need to be replaced by the factory with a new one.
Approximately 2–3 weeks later, a replacement range hood was delivered and installed. However, this time I was told that the new unit is an upgraded model, and the previously purchased carbon filters are not compatible with it. I was further informed that the filters could not be returned because their original packaging was missing.
We explained that the filter boxes had been taken by the initial authorized service technician, but this was not taken into consideration. When we contacted customer service, no resolution was offered. We have now been dealing with this issue for nearly a month.
We already experienced inconvenience and lost time due to receiving a defective Bosch range hood. It is unacceptable that the carbon filters we paid a significant amount for have now become unusable.
I am requesting that carbon filters compatible with the newly installed range hood be provided to me free of charge and that my complaint be resolved promptly.
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