I purchased a Bosch air conditioner with an active warranty in 2021. The service team arrived, installed it, and then left. I have two air conditioners at home, and I only used the Bosch unit sparingly because the weather was still cool. However, as temperatures in Turkey rose above normal, I began using the Bosch AC for longer periods, and the external unit began making a lot of noise, prompting complaints from neighbors. I requested a service visit only to discover that the outdoor unit had not been properly installed and secured. I explained the situation to customer service representatives and requested a solution. Their reaction was shocking. They claimed that the AC was installed 1.5 years ago by a different service team and that they would now repair it for a fee of 700 TL. This is completely unacceptable! I was confident in the Bosch brand and paid for a high-quality product and installation. The customer should not bear the burden of ensuring proper installation. I've always trusted Bosch appliances and this experience has left me very dissatisfied. I demand that Bosch accept responsibility for the installation and correct it without charging me. I expect better service and accountability from a reputable brand like Bosch as a loyal customer.
I bought a Bosch air conditioner about 1.5 years ago, but it broke down on May 15, 2023. I filed a warranty claim, and the service arrived on May 20th and allegedly fixed it. However, it broke down again the next day. I went through this cycle several times, and today, July 20th, my air conditioner ...
I have been a Bosch user for 21 years. I purchased my Bosch brand refrigerator 5 years ago. During this time, a second compressor was installed outside of the warranty period because the compressor was faulty, and it cost almost half the price. The company did not charge for the compressor as part o...
I contacted Bosch customer service when my Bosch air conditioner malfunctioned. They sent an authorized service technician to inspect the issue. However, the technician barely examined the unit and immediately claimed that the problem wasn’t with the AC, but rather an electrical issue. He did absolu...
On 07/08/2025, my Bosch Climate 3000i air conditioner was installed by the authorized Bosch service in Kırıkkale. After I began using the unit, I noticed that it started leaking water about an hour into operation. I contacted the service center, and they advised me to turn the unit off for 30 minute...
I purchased a Bosch Climate 2000U CL2001U W35E air conditioner from Trendyol for ₺26,400. I bought this air conditioner for my home in central Elazığ and have been trying to get it installed for three days, trying to reach the service center. It took me a full six hours, and when I finally did, I wa...
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