I contacted Bosch customer service when my Bosch air conditioner malfunctioned. They sent an authorized service technician to inspect the issue. However, the technician barely examined the unit and immediately claimed that the problem wasn’t with the AC, but rather an electrical issue. He did absolutely nothing to resolve the problem but still took ₺700 for the visit and left.
Afterwards, I hired an actual electrician, who confirmed that the issue was indeed with the air conditioner itself—not the power supply. So not only did Bosch’s so-called “authorized” service technician misdiagnose the problem, but he also wasted my time and money.
How can a Bosch-certified technician not understand the basics of electrical diagnostics in air conditioning systems? Worse, why is Bosch giving authorization to such unqualified people?
I demand a full refund of the ₺700 I paid for this useless visit and urge Bosch to reconsider who they certify as authorized service providers. This kind of carelessness is unacceptable from a company that claims to be reputable.
I purchased a Bosch air conditioner with an active warranty in 2021. The service team arrived, installed it, and then left. I have two air conditioners at home, and I only used the Bosch unit sparingly because the weather was still cool. However, as temperatures in Turkey rose above normal, I began ...
My Bosch refrigerator was not cooling when I returned from vacation. The authorized service technician I called immediately pulled the refrigerator out, cut the pipes, and told me the compressor was faulty, saying a new one would cost ₺16,500. He even showed me models on his tablet, suggesting I sho...
My Bosch refrigerator stopped working. When I asked about the motor price for the problem that was diagnosed about 20 days ago, they quoted me 5,000 TL. I called the authorized service three days ago to find out the status of the problem and to schedule a repair. When the service personnel arrived, ...
Residing in Antalya, Turkey, I encountered a nightmare with my malfunctioning Bosch air conditioner. After initiating a service request, Bosch's authorized service visited on August 14. They diagnosed a broken electrical board but couldn't pinpoint whether the issue was with the indoor or outdoor un...
After my refrigerator's top compartment froze my food, I called the service center and they suggested a thermostat replacement. I paid a hefty amount of 1450 TL for the replacement, but the problem still persists. When I called the service center again, they said that the problem might be with the c...
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