For our reservation (ID: 4567652664), we were charged more than the amount stated in the confirmation. Customer service assured us the difference would be refunded after our stay, and we were instructed to email them. Despite messaging through the app and sending emails on December 14, we’ve received no response or refund.
Additionally, our reservation included a free taxi benefit from Booking.com. However, no code or instructions were provided beforehand. When we inquired, we were told approval was needed, and no guarantee could be given. Approval came just an hour before checkout, but due to uncertainty and lack of trust, we opted for a more affordable train/tram option.
I demand a prompt response to my messages and emails, a refund for the price difference, and reimbursement for the train/tram expenses for three people between the airport and the city. Booking.com needs to address this failure immediately.
We were charged more than the amount stated in the confirmation for our reservation numbered 4567652664. Customer service assured us that after check-out, we could email them to receive a refund for the price difference. On December 14th, I sent a message through the app and an email, but we have no...
I booked a taxi through Booking.com, but the platform charged me more than the agreed amount. In addition, they did not provide me with my reservation number, making it impossible for me to track or manage the booking. I attempted to cancel the order, but no cancellation was processed. I immediatel...
On September 17, I made a reservation through Booking.com at Hotel d’Amsterdam in Amsterdam, which included a free airport transfer service. However, due to heavy crowds and long passport control lines at the airport, I was unable to use the transfer. When I contacted Booking.com, I was told to take...
While planning our vacation, I was searching for a hotel on Booking.com and specifically chose one that clearly displayed “Free Airport Taxi” as a perk. Since we were traveling abroad, every cost mattered—and this feature convinced me to book without hesitation. As the trip approached, I contacted ...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
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