Gizem

Verified

Member since April 2021

Complaints

Booking.com Charged Me More Than the Confirmed Amount and Ignored My Refund Request

December 19, 2024 1:34 PM87

We were charged more than the amount stated in the confirmation for our reservation numbered 4567652664. Customer servic...e assured us that after check-out, we could email them to receive a refund for the price difference. On December 14th, I sent a message through the app and an email, but we have no...

Overcharged for Booking and Denied Taxi Benefit

Gizem

Booking.com

December 19, 2024 1:27 PM79

For our reservation (ID: 4567652664), we were charged more than the amount stated in the confirmation. Customer service ...assured us the difference would be refunded after our stay, and we were instructed to email them. Despite messaging through the app and sending emails on December 14, we’ve receive...