Yesterday, I rented a car in Jena, Germany, through Booking.com for pickup today. At around 10:00 a.m., shortly after taking delivery, the car overheated. I pulled over and opened the hood, only to see that the engine coolant was low. Upon closer inspection and in the photos I took, I noticed that the hose carrying water to the engine was secured with nothing more than a simple tape, and water was leaking from that exact spot. Even after adding coolant, the level dropped below the minimum mark again within a very short time.
I was supposed to drive from Jena to Zurich, Switzerland, today. I had also booked and paid for a hotel through Booking.com with a check-in date of April 19, 2023. However, the rental company refused to provide a timely replacement vehicle and still charged me for today. Because of the delay in receiving a replacement car, I could not check in to my hotel on time, resulting in a loss of my €221 hotel payment.
Additionally, I had to pay €42 for a Swiss motorway vignette that went to waste. Booking.com’s only response was an apology, with no action to refund my hotel booking or cover my losses. I request full reimbursement for the €221 hotel cost, the €42 vignette fee, and compensation for the inconvenience caused by providing a vehicle in such poor condition. This matter needs immediate resolution.
On February 21, I rented a car in Berlin through Booking.com. When I arrived to pick up the car, I was told that the vehicle in my reserved class was no longer available. Instead of offering a proper solution or refund, they tried to hand me a lower-class car at no discount. Naturally, I refused. T...
I made a car rental reservation through Booking.com with Hertz, scheduled to pick up the vehicle at Basel Airport. I arrived two hours early, only to be told by Hertz that no cars were available. Despite my confirmed reservation, they offered me a different vehicle—but only if I paid three times the...
I rented a car through Booking.com to pick up at Germany’s Cologne/Bonn Airport, but upon arrival, I was unable to collect the vehicle due to an issue at the rental location. This left me with no choice but to rent another car on the spot, resulting in an additional payment at the pickup location. ...
Dear Booking.com and Hertz Customer Service, I am writing to formally submit a complaint regarding a highly disappointing and unacceptable experience ...
In May 2025, I rented a car in Switzerland through Booking.com. As part of the rental agreement, I was charged a ₺10,000 deposit. I returned the vehicle on time and in perfect condition, with no damages or issues whatsoever. Despite fulfilling all responsibilities on my end, my deposit has not been ...
Comments