I rented a car through Booking.com to pick up at Germany’s Cologne/Bonn Airport, but upon arrival, I was unable to collect the vehicle due to an issue at the rental location. This left me with no choice but to rent another car on the spot, resulting in an additional payment at the pickup location.
Since I couldn’t use the car I originally booked through Booking.com, I am requesting a full refund for the amount charged. This situation caused unnecessary inconvenience and extra expenses, which could have been avoided with better coordination.
I expect Booking.com to process my refund promptly and provide better support to prevent such issues for future customers.
Dear Booking.com and Hertz Customer Service, I am writing to formally submit a complaint regarding a highly disappointing and unacceptable experience ...
I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick-up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the ...
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