Papa John's Staff Curses At Corporate in Front of Customer, Causing Ruined Meal

Dear Papa John’s Family:

Today, I want to share a deeply unsettling employee-customer experience I had at your Papa John's Koşuyolu branch.

On Tuesday, July 28, 2026, at 1:44 PM, I dropped by your "Papa John's Koşuyolu" location at Koşuyolu Mah. Koşuyolu Cad. No:50A Kadıköy/Istanbul to grab lunch. I placed my order normally and took a seat at one of the outdoor tables to enjoy my meal.

My order arrived within a reasonable amount of time, but while I was eating, one of the employees came outside, sat at the table right next to mine, and lit a cigarette. Shortly after, other staff members joined him outside, and they all started chatting loudly. Their noise level was completely disruptive for a customer trying to enjoy a quiet lunch, making it impossible for me not to overhear their conversation. What I heard next prompted me to reach out to you immediately.

From what I gathered, corporate had sent out a training video demonstrating how to prepare a new menu item. The employees got extremely heated while watching this instructional video on their phones. The staff member who sat down next to me began shouting profanities, hurling vulgar insults aimed directly at Papa John's corporate headquarters, the new product line, and restaurant management. I will share some of the exact phrases I remember hearing. He began his rant by yelling, "F*** what you're doing... we don't even have enough products as it is, and now you're adding another one!" He then continued, "I refuse to make this item, management just sits on their asses pulling new ideas out of their aes!" Finally, he capped off his tirade by saying, "I hope this whole Papa John's goes bankrupt already so we can be free of this place."

Having staff act so recklessly, blaring heavy curses, and trashing your brand right next to an active, paying customer left me feeling utterly disgusted and completely ruined my appetite. I couldn't even finish my food; I simply got up and walked out of the store. It is completely unacceptable for a corporate brand's franchise to allow such disrespectful, vulgar, and undisciplined behavior right in front of customers.

I urgently demand a formal investigation into the Koşuyolu branch staff regarding their unacceptable attitude, disrespect, and actions that actively harm your corporate identity. Please reach out to me regarding this matter, and I trust that appropriate action will be taken.