My Terrible Experience Waiting Over Two Hours for Cold Papa John's Delivery

On June 20, 2026, I placed an online pizza order totaling around $29 from Papa John's via the Migros Food app from Ataköy, Istanbul. Even though my order was confirmed at 1:19 PM, it wasn't delivered until around 3:00 PM, and the pizza arrived completely cold, dried out, and sloppily put together.

When I called Migros to report the issue, they told me I had to resolve it through the mobile app. The support agent in the app then claimed they were trying to reach Papa John's, but couldn't get an answer by phone, offering zero actual assistance beyond that. In the end, after waiting two and a half hours, I was left stranded with an inedible, dried-out pizza and got absolutely nothing for the money I spent.

I demand that Migros Food issue a full refund for this severe delay and ruined food quality, or at least make things right by sending a fresh, hot replacement or providing equivalent compensation. Furthermore, I ask that both restaurant operations and customer support procedures be thoroughly reviewed so this kind of disaster doesn't happen to anyone else.