I Face Refund Delay After Canceling Hotel Casa Amsterdam Booking on Booking.com
On August 6, I booked a stay at Hotel Casa Amsterdam through Booking.com with the “free cancellation” option, for which I paid extra. My reservation clearly showed that I could cancel free of charge until August 4 at 23:59. I canceled my reservation well within that period on August 4 at 17:37, and I received a confirmation email verifying that my cancellation was accepted. My reservation confirmation number was 4343778709 with pin 3187. The payment of approximately $425 was charged to my İş Bankası debit card at the time of booking.
After the cancellation, Booking.com sent me an email stating that my payment would be refunded within 7–12 business days. However, even after two full weeks, no refund has been credited back to my account. I reached out to Booking.com customer service multiple times through messages, but I never received a single reply. I also contacted the hotel directly, but they confirmed that all payment processing is handled solely by Booking.com, leaving me without any solution.
This is the first time I have encountered such negligence from a booking platform. I demand that Booking.com immediately process my refund of $425 and issue an apology for this unacceptable delay. I expect the matter to be resolved promptly without further excuses.
