On March 12, 2025, I booked a stay at Titanic Comfort Hotel Mitte through Booking.com for ₺17,496.45. I used my free cancellation right and canceled the reservation as allowed. Shortly after, I received an email from Booking.com confirming my refund had been processed and sent to my bank.
However, when I contacted my bank, they found no pending refund in their system. I emailed Booking.com multiple times, but all I received were vague, unhelpful responses stating that the refund had already been issued, without any explanation or proof.
To make things worse, I later discovered that Booking.com had actually charged my credit card ₺18,266.27 instead of ₺17,496.45, meaning I was overcharged as well.
As an international platform, Booking.com should not be causing these kinds of issues. I demand that my refund be processed immediately, and the overcharge be corrected. I will not use this site again if my issue is not resolved.
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
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