I purchased two flight tickets from Pegasus Airlines through Booking.com. After canceling both tickets, Pegasus confirmed that they processed the refund and sent it to Booking.com. However, despite Pegasus completing their part, Booking.com has not refunded my money.
For the past five months, I have contacted Booking.com customer service multiple times, yet all I receive is the same response: "Please wait." It is unacceptable that such a simple refund process has dragged on for this long. This is a basic financial transaction, and a global company like Booking.com should not take months to complete it.
This situation has caused me financial hardship and emotional frustration. I expected a smooth and transparent process, but instead, I have faced unnecessary delays and poor communication.
I urgently request Booking.com to process my refund immediately and provide a clear explanation for the delay. Please take this matter seriously, resolve it without further excuses, and improve your refund handling process to protect your customers.
I booked a Pegasus Airlines ticket through Booking.com, and later canceled it via the Pegasus mobile app. At the time of cancellation, the app clearly showed that I would receive a full refund. However, nearly a month has passed, and I still haven’t received any refund. When I contacted Pegasus, th...
I booked a flight ticket through Booking.com by clicking from Skyscanner's website. The payment was immediately deducted from my credit card, but I never received any confirmation email or booking code. Realizing something was off, I contacted my bank and also called Pegasus Airlines directly. They ...
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I booked an airport-to-hotel transfer through Booking.com, but my travel plans changed, so I canceled the reservation. At the time of cancellation, I was informed that I would receive a full refund within 7 business days. It’s now been over two weeks, and the refund still hasn’t been issued. I cont...
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
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