Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into.
What’s worse, I couldn’t get in touch with the hotel or Booking.com. There is no working customer service number, no direct email, and the so-called help center on their website is useless. It’s like they’ve made it intentionally difficult to reach them when there’s a problem.
Booking, this is unacceptable. I demand a full refund for a stay that was physically impossible due to weather-related flight cancellations. Ignoring your customers when they need help the most is not how a global platform should operate.
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
Due to weather conditions, my flight was canceled, making it impossible for me to use my hotel reservation made through Booking.com. I immediately contacted Booking.com to request a refund, reschedule, or even a credit to my account—but they refused to provide any solution. Despite offering multipl...
I booked a non-refundable one-night stay in İzmir through Booking.com for February 22. However, due to severe weather conditions, my 10 AM flight was canceled at 5 AM, forcing me to cancel my reservation. Since this was beyond my control, I contacted Booking.com to request a refund, but customer ser...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
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