I booked a non-refundable one-night stay in İzmir through Booking.com for February 22. However, due to severe weather conditions, my 10 AM flight was canceled at 5 AM, forcing me to cancel my reservation. Since this was beyond my control, I contacted Booking.com to request a refund, but customer service never responded.
After following up the next day, they rushed to deny my request and told me to deal directly with the hotel. This raises the question—if Booking.com won’t assist with such issues, why should customers even use their platform? If we must handle everything directly with the hotel, why should they pay Booking.com a commission at all?
I demand proper customer service and a fair resolution, as this was an airline-initiated cancellation beyond my control. Booking.com needs to take responsibility instead of ignoring customers when they need help.
Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into. What’s worse...
Due to weather conditions, my flight was canceled, making it impossible for me to use my hotel reservation made through Booking.com. I immediately contacted Booking.com to request a refund, reschedule, or even a credit to my account—but they refused to provide any solution. Despite offering multipl...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
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