Booking.com Refused Refund After Flight Cancellation Due to Weather

I booked a non-refundable one-night stay in İzmir through Booking.com for February 22. However, due to severe weather conditions, my 10 AM flight was canceled at 5 AM, forcing me to cancel my reservation. Since this was beyond my control, I contacted Booking.com to request a refund, but customer service never responded.

After following up the next day, they rushed to deny my request and told me to deal directly with the hotel. This raises the question—if Booking.com won’t assist with such issues, why should customers even use their platform? If we must handle everything directly with the hotel, why should they pay Booking.com a commission at all?

I demand proper customer service and a fair resolution, as this was an airline-initiated cancellation beyond my control. Booking.com needs to take responsibility instead of ignoring customers when they need help.