Hello, I recently booked a hotel in Cyprus through Booking.com based on the appealing photos and clean descriptions provided on the site. However, upon arriving at the hotel, I was utterly shocked. The room they assigned us was nothing like the photos—it was a cramped space with two separate beds in a partitioned area. To make matters worse, they informed us there was no air conditioning!
The misrepresentation was unacceptable, and I decided to cancel the booking. However, I was still charged a cancellation fee despite the hotel's failure to meet the advertised standards. This experience has destroyed my trust in Booking.com. I strongly urge Booking.com to improve its verification process and ensure that listings accurately represent the properties. I demand a refund for the cancellation fee as compensation for this unpleasant experience.
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
I made a hotel reservation in Cyprus through Booking.com, expecting a smooth process. However, when I tried to contact the hotel, I received no response. I then reached out to Booking.com, but they also failed to reply. After days of waiting, I suddenly received a cancellation notice—without any ex...
We were planning to rent a car in Northern Cyprus and used the Booking.com app to search. Even though I clearly searched for Northern Cyprus, the platform showed cars based at Larnaca Airport in Southern Cyprus—a completely different jurisdiction. As a result, we mistakenly made a wrong car reservat...
I made a hotel reservation in the United States through Booking.com, but when I arrived at the property, the staff informed me that there was no room available. I was shocked—how can Booking.com list and sell a room that doesn’t even exist? It was around 3 a.m., and we were left stranded with nowhe...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
Comments