I made a reservation in Warsaw through Booking.com, and when I arrived at the property, I was shocked to discover that my room had been given to another guest. There was no explanation, no alternative accommodation offered, and no support from the property or Booking.com.
Left with no choice, I had to cancel the reservation on the spot and make new arrangements at additional cost. But the real frustration began afterward—despite clearly being denied the service I paid for, Booking.com has made every effort not to refund my money. It’s as if they’re going out of their way to avoid taking responsibility for something that was clearly not my fault.
I demand a full refund in ₺ immediately. Booking.com needs to stop protecting property partners who fail to honor reservations and start standing up for their users. This was not just an inconvenience—it was a complete failure of service.
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
I booked and fully paid for my hotel in Stockholm months in advance through Booking.com, yet when I arrived at the hotel, they had no record of my reservation in their system. Despite having confirmation and an invoice, the hotel refused to check me in. I spent hours trying to resolve the issue, bu...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
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