On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before check-in—to cancel.
This left me stranded without accommodation on the morning of my flight. I had no choice but to scramble and book a new place through another platform. My original booking cost €175, but because I had to make a last-minute reservation, the prices had skyrocketed, and I was forced to consider paying €600 or simply canceling the trip altogether. If I canceled, I would lose the money I had already spent on plane tickets and travel insurance.
This entire situation turned what should have been an exciting trip into an extremely stressful and disappointing experience. Booking.com should not allow hotels to cancel reservations at the last moment without providing proper alternatives or compensation. Customers trust the platform to guarantee confirmed bookings, not leave them abandoned on the day of travel.
I demand that Booking.com take responsibility for this failure by covering the additional costs I was forced to pay due to the cancellation. At the very least, customers deserve fair treatment and reliable support when hotels breach their commitments.
Despite paying in full, Booking.com canceled my hotel reservation just one day before my stay. Now, I’m left without a place to stay, and current prices have skyrocketed. The alternative accommodation they offered is €600 more expensive, and they expect me to cover the difference. How can you cancel...
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On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
I fully paid for my Booking.com reservation in advance, yet when I arrived at the hotel, they demanded an additional €240 to allow check-in. I had no choice but to pay the extra fee to access the accommodation. Despite multiple attempts to contact Booking.com over the past four days, I have receive...
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