Although I had a problem with the hotel I booked from Booking.com, the site did not even reach me until the end of my stay. It was a very bad hotel. I have never stayed in a place like this before. The room we stayed in had nothing to do with the photos. It was a dark and small room like a tomb with no room to step. I told the staff that this was not the room I saw and that I wanted to move to another room, and they said they did not have any available rooms. But when I looked online, there were availability in all room types. I could not sleep because of the sound of the elevator next door. If someone walked outside, the sound was inside the room. Since the room faced the air vent, all the sounds in that room were inside the room. The only important thing for me when I travel to visit the city is to be able to take a shower in a clean bathroom and sleep comfortably. I could not do either at this hotel. I had to spend 2 nights with impossible noise to sleep. I paid a very high fee and they did not refund my money. They did not arrange another room for me to go to another hotel. I wrote to Booking.com, but they also replied two days later when my vacation was over and said they were just reviewing it. It was a completely scary process for me.
I booked a hotel through Booking.com and had one of the worst experiences of my life. Despite the terrible conditions, Booking.com didn’t reach out once during my stay to check in or offer help. The room looked nothing like the photos. It was tiny, dark like a tomb, and there was barely space to mov...
I recently had a bad time with Booking.com, and I think other people should know about it. I booked a two-night stay at a hotel through their website, but I had to leave after only one night because of something that didn't go as planned. The hotel gave me a refund for the second night, but when I t...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
We booked a hotel called "Budget Vienna" through Booking.com, but upon arrival, we discovered it was actually a hostel. The moment we entered, we were met with an overwhelming stench, and the place was filthy. The room provided was tiny and entirely unfit for two people, with no regard for basic hea...
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