I booked a hotel through Booking.com and had one of the worst experiences of my life. Despite the terrible conditions, Booking.com didn’t reach out once during my stay to check in or offer help. The room looked nothing like the photos. It was tiny, dark like a tomb, and there was barely space to move.
I told the hotel staff this wasn’t the room I booked and asked to change, but they claimed there were no available rooms—even though the website showed availability in all categories. The noise was unbearable. The elevator next to the room made loud sounds all night, and because the room faced an air shaft, even the faintest footsteps from outside echoed inside like they were right next to me.
All I wanted was a clean bathroom and a quiet space to sleep after long days of exploring the city. I couldn’t even get that. I paid a high price for two sleepless nights and wasn’t offered a refund, a room change, or any real support.
I messaged Booking.com during the trip, and they didn’t reply until two days later, after my stay ended. Their response? “We’re reviewing your case.”
Although I had a problem with the hotel I booked from Booking.com, the site did not even reach me until the end of my stay. It was a very bad hotel. I have never stayed in a place like this before. The room we stayed in had nothing to do with the photos. It was a dark and small room like a tomb with...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
I recently had a bad time with Booking.com, and I think other people should know about it. I booked a two-night stay at a hotel through their website, but I had to leave after only one night because of something that didn't go as planned. The hotel gave me a refund for the second night, but when I t...
A few weeks ago, I booked two rooms through Booking.com for my stay in Amsterdam, but the experience was a nightmare. Upon arrival, we were appalled by the dirty rooms and an unbearable odor. When we complained to the hotel owner, they dismissed our concerns, claiming it was normal and that our expe...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
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