I booked a stay at the Rotan Hotel in Thessaloniki, Greece, through Booking.com for September 2–3, with a total cost of €150. The booking included free cancellation, and payment was to be made upon arrival. I contacted the hotel to confirm if we could check in early at 6:00 AM, as the listed check-in time was 3:00 PM. They assured me they would do their best to accommodate us.
However, when we arrived with a baby, the hotel refused to let us in until 3:00 PM and even denied us access to wait inside the premises. Left stranded outside, I canceled the reservation on the spot and found alternative accommodation.
A few days later, I discovered that Booking.com had charged €150 to my card. When I contacted them, they claimed they had no knowledge of the charge. The hotel refused to refund me, stating it was Booking.com's responsibility. Both parties are avoiding responsibility for this issue.
I am being unfairly charged for a service I did not receive. I demand an immediate refund and accountability from both Booking.com and Rotan Hotel for this frustrating and avoidable situation.
On June 5, just before our trip to Thessaloniki, Greece, we made a same-day hotel reservation through Booking.com. We arrived at the property around 8:00 PM, only to walk into a room that was clearly not cleaned—the bed sheets were dirty and the towels had been used. It was obvious the room hadn’t b...
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
I booked a reservation for Atlas Suites Hotel in Greece through Booking.com with an option for free cancellation within a specified period. However, the hotel charged my card during this period and has yet to issue a refund. Booking.com's website initially stated that refunds are processed within 7–...
I booked a stay at Astoria Hotel Thessaloniki for July 9-12, 2025, through Booking.com. The first reservation attempt was declined by their system, clearly showing a “card declined” warning. After that, I updated my card details and made a second reservation, which was successfully charged. However,...
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