I booked a reservation for Atlas Suites Hotel in Greece through Booking.com with an option for free cancellation within a specified period. However, the hotel charged my card during this period and has yet to issue a refund. Booking.com's website initially stated that refunds are processed within 7–12 days, but later claimed it could take up to 15 business days. It has now been over a month since my reservation was canceled on November 15, and I still haven’t received my money back.
To make matters worse, Booking.com customer service has been unresponsive to my messages and seems to handle communication primarily via Twitter. This lack of transparency and delayed resolution is unacceptable. I demand an immediate refund and a clear explanation for this mishandling. Let this serve as a warning for others using Booking.com.
I had an incredibly unprofessional experience with Booking.com. It began with my reservation at Atlas Suites in Iskados, Greece. The reservation offered free cancellation before a specified date. I canceled the reservation within the allowed time frame, yet the property still charged me the accommod...
I booked a hotel in Greece through Booking.com, selecting a property with a refundable option. After canceling the reservation, I expected to receive my refund promptly. However, the refund never came. I've reached out to both the hotel and Booking.com via email multiple times, but neither has respo...
On August 11, 2025, I canceled my reservation at El Verano Hotel, Kos through Booking.com. The booking clearly stated that the cancellation was fully refundable and that my payment would be returned within 7–12 days. However, it has now been 14 days, and my refund of ₺17,108.41 has still not been cr...
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
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