Booking.com System Glitch Changed My 2-Adult Reservation to 1 Guest
On August 19, 2026, I made a reservation (Booking #5389****51) through Booking.com for September 4–8. Even though I selected 2 adults and 1 room during the booking process, I noticed that the guest count showed as 1 person in the system after I completed the payment.
The guest count field automatically defaulted to 2 adults before the booking, and I specifically double-checked this detail before paying—a fact I also relayed to your customer service representatives. Despite this clear system error, they refused to take responsibility, claiming the mistake was mine and that there were no issues on Booking.com's end.
Furthermore, when I check your website now for the same hotel and dates, I see that the price for a 2-adult stay is exactly the same as what I already paid. Therefore, correcting this system glitch would not cause Booking.com to lose any money.
Due to this issue, I demand that my reservation (#5389****51) be updated to 2 adults without any additional fees being charged.
