I am absolutely furious with Booking.com! I've been sending messages to customer service for two days straight, and they haven't responded to a single one! To make matters worse, their customer service phone number requires an international call, and after spending two minutes just punching in numbers, I'm told I have to wait another 10 minutes to speak to someone. International call charges are incredibly expensive, so this is simply unacceptable.
I can't even find a WhatsApp line or an email address to contact them! I submitted a price match request, but their terms claim the price must be the same when they check the other site. I'm worried that since they're ignoring my messages for two days, the price might change, and then they'll just tell me, "that price isn't available anymore."
It's clear that reaching Booking.com for a serious and urgent problem is nearly impossible. Booking.com, you need to provide accessible and responsive customer service now! Stop hiding and ignoring your customers. Respond to my price match request immediately before the price changes, and give me a direct way to contact you!
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
I am absolutely furious with Booking.com! You might think checking prices on sites like theirs is a good idea, but you're better off dealing directly with hotels. I can assure you, when something goes wrong, they offer absolutely no help whatsoever. I've experienced it firsthand, and it's a nightmar...
I am absolutely furious with Booking.com! I can't find what I need on their mobile application. To make matters worse, I've been trying to contact customer service about this issue for two days now, and they haven't responded at all! The most infuriating part is when you try to call the customer se...
I am absolutely furious with Booking.com! We made an international hotel reservation and paid for it through your mobile app. But when we arrived at the supposed hotel on the scheduled date, the receptionist told us it wasn't a hotel at all, but an apartment building, and we needed to contact the ap...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
Comments