I'm so frustrated right now. Back in December, I made a reservation to stay in Rome and was looking forward to my trip. However, Booking.com canceled the reservation abruptly in February without letting me know beforehand. This could have been easily avoided if they had just let me know sooner - but alas, I had to start looking for alternatives again and of course, the prices were much higher than before! It's almost like they robbed me of my early reservation advantage by canceling it without notice. All I want is for Booking.com to acknowledge their mistake and give me at least some kind of discount as compensation for their negligence since this has put us out of pocket by about %50 more than our original booking cost.
I made a reservation for Rome, Italy in February. 3 days before my trip, I canceled my reservation and accepted a €50 cancellation fee, expecting a €150 refund. When I booked, Booking.com charged a €200 pre-authorization. After I canceled, I expected them to refund €150 and close the case. However,...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
I booked a non-refundable two-night stay in Rome through Booking.com, paying 166 EUR in total (100 EUR for the room + 66 EUR in taxes). However, despite never requesting a cancellation, my hotel reservation was canceled, and it falsely appeared as if I had initiated the cancellation myself. To make...
I booked and paid for a hotel through Booking.com, carefully selecting the dates I needed. However, after confirming the payment, I noticed that my reservation was set for completely different dates. When I clicked on the hotel details, I realized that the property had automatically changed my booki...
On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...
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