I booked a non-refundable two-night stay in Rome through Booking.com, paying 166 EUR in total (100 EUR for the room + 66 EUR in taxes). However, despite never requesting a cancellation, my hotel reservation was canceled, and it falsely appeared as if I had initiated the cancellation myself.
To make things worse, I was informed via email that only 29.57 EUR would be refunded. Why am I losing money for a cancellation I did not request? This is completely unfair.
I demand a full refund since this was not my mistake. Booking.com must take responsibility for this issue and customer service should properly address my complaint instead of ignoring it.
I booked a hotel through Booking.com that was clearly listed at €64, taxes included—or so I thought. When I got to the payment screen, the price suddenly jumped to €119.10. I didn’t even notice the extra charges until after the payment was processed. If this price had been visible earlier, I would h...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...
I booked a hotel through Booking.com and requested a date change just one day after reserving. They told me the booking was non-refundable, so I canceled the change request and decided to go as planned. The hotel was 270 km away from my home and located abroad, and I traveled there with my spouse. ...
I booked a stay at Hotel National Bern in Switzerland through Booking.com for the dates May 27–28, with a total payment of 266 CHF. However, I later canceled the reservation—and despite doing so, my money was never refunded. When I contacted the hotel, they told me that cancellations are non-refund...
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