I made a reservation for Rome, Italy in February. 3 days before my trip, I canceled my reservation and accepted a €50 cancellation fee, expecting a €150 refund.
When I booked, Booking.com charged a €200 pre-authorization. After I canceled, I expected them to refund €150 and close the case. However, they made 2 more transactions and charged my credit card an additional €330.
In total, the cancellation cost me €530 instead of the expected €150, and I have not received any refund.
I have been in contact with Booking.com for 20 days, but there has been no progress and my money is still with them. Never book through Booking.com! Their customer service does not respond and they do not refund the extra amount charged by the host on their site. It is a completely malicious site!
I made a prepaid reservation through www.booking.com for a stay at Realty Trevi Company in Rome, from July 9 to July 10, 2025. I paid €200 upfront, which was charged to my credit card on February 12, 2025. On March 8, I received an email from Booking.com stating that my reservation had been canceled...
On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...
I'm so frustrated right now. Back in December, I made a reservation to stay in Rome and was looking forward to my trip. However, Booking.com canceled the reservation abruptly in February without letting me know beforehand. This could have been easily avoided if they had just let me know sooner - but...
I am absolutely furious and frankly, appalled by what just happened with my Booking.com reservation. Months ago, I booked a stay through their site. Today, I received a message simultaneously via Gmail and the Booking.com app, stating that a credit card pre-authorization was required and would be re...
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