I made a reservation for Rome, Italy in February. 3 days before my trip, I canceled my reservation and accepted a €50 cancellation fee, expecting a €150 refund.
When I booked, Booking.com charged a €200 pre-authorization. After I canceled, I expected them to refund €150 and close the case. However, they made 2 more transactions and charged my credit card an additional €330.
In total, the cancellation cost me €530 instead of the expected €150, and I have not received any refund.
I have been in contact with Booking.com for 20 days, but there has been no progress and my money is still with them. Never book through Booking.com! Their customer service does not respond and they do not refund the extra amount charged by the host on their site. It is a completely malicious site!
I made a prepaid reservation through www.booking.com for a stay at Realty Trevi Company in Rome, from July 9 to July 10, 2025. I paid €200 upfront, which was charged to my credit card on February 12, 2025. On March 8, I received an email from Booking.com stating that my reservation had been canceled...
On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...
I am absolutely furious and frankly, appalled by what just happened with my Booking.com reservation. Months ago, I booked a stay through their site. Today, I received a message simultaneously via Gmail and the Booking.com app, stating that a credit card pre-authorization was required and would be re...
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
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