I booked a hotel in Vienna through Booking.com but canceled the reservation on December 10, 2024, due to a change in plans. The cancellation was free, as stated in my booking terms, and Booking.com even sent me an email confirming the cancellation.
Despite this, I have not received my refund as of December 17, 2024. This delay is causing unnecessary inconvenience and frustration, especially since the cancellation policy explicitly guarantees a refund.
My reservation number is 4967983898. I request immediate assistance to process my refund without further delay. Booking.com should honor its policies and ensure timely refunds for canceled reservations. Please resolve this issue promptly!
I booked an accommodation with a free cancellation option through Booking.com. I canceled it on November 22, 2024, expecting a refund within 10 days, as initially promised. However, the refund period was then changed to 30 business days. Now, it has been over two months, and I still haven’t receive...
I made a reservation for a hotel in Malta through Booking.com (confirmation number 4850415451). Due to changes in my plans, I canceled the reservation on November 25, 2024. While the platform shows the reservation as canceled, the refund has still not been processed back to my credit card. I truste...
On August 5, 2025, around 13:40, I canceled my Booking.com reservation at “Nice Private Room in Wien Center” in Vienna. I had already spoken with the property owner, and we agreed on a free cancellation. Since I had paid €37.69 in advance, I expected this amount to be refunded to my bank card withou...
On August 18, 2024, I canceled a reservation in Bucharest that had a refund guarantee in case of cancellation. Despite being told that the refund was processed, I haven’t received any refund. I’ve contacted Booking.com multiple times without any response, and I couldn’t reach customer service by pho...
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