We made a hotel reservation through Booking.com, but unfortunately could not check in due to a documented medical emergency. We had a valid doctor’s report, and even our boarding passes to prove we were ready to travel before this urgent situation arose.
Despite providing all the necessary documentation, no refund was issued. The full amount was charged, with no understanding or flexibility shown, even though this wasn’t a cancellation for leisure or convenience—it was an unavoidable and serious health matter.
To make things worse, we noticed that after we canceled, Booking.com re-listed the same room for others to book. So not only did they keep our money, but they also profited twice from the same reservation.
Booking.com, this is unacceptable. If you claim to support your users and offer flexible options, then back it up with action during real emergencies. I demand a full refund and an apology for how this was handled. Your current practices are both insensitive and unethical.
I’ve been using Booking.com for nearly five years, making numerous reservations through their platform without any major problems — until now. My most recent experience left me extremely disappointed and frustrated. I had booked a hotel in Milan, but unfortunately, one day before our trip, my child ...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
I deeply regret using Booking.com for my travel plans. I canceled my hotel reservation on April 9, and despite the cancellation being confirmed, my money still hasn’t been refunded. This platform has caused nothing but financial frustration. I followed all the steps correctly, yet they continue to ...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
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