Booking.com Canceled My Non-Refundable Reservation Without My Consent

Tugcen
Tugcen
Booking.com
April 20, 2025 9:00 AM143

I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded.

However, this morning, I received a notification that Booking.com had canceled my reservation without any request from me. I never initiated a cancellation, and this is completely unacceptable.

Now I’m left without a confirmed stay, and I can’t get any proper assistance. I’ve reached out to Booking.com’s Turkish customer service, but I’ve received no response at all.

I demand that Booking.com either reactivate my reservation immediately or issue a full refund for the amount I paid. You cannot cancel a fully paid, non-refundable booking without customer consent and leave them without support. This needs to be resolved urgently.

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