I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded.
However, this morning, I received a notification that Booking.com had canceled my reservation without any request from me. I never initiated a cancellation, and this is completely unacceptable.
Now I’m left without a confirmed stay, and I can’t get any proper assistance. I’ve reached out to Booking.com’s Turkish customer service, but I’ve received no response at all.
I demand that Booking.com either reactivate my reservation immediately or issue a full refund for the amount I paid. You cannot cancel a fully paid, non-refundable booking without customer consent and leave them without support. This needs to be resolved urgently.
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
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