I booked for a holiday on booking.com, but I have to cancel as the hotel I selected closed about a month ago without telling me! They ought to have known of and reported to me. Support promised to locate me a new apartment at the same cost when I contacted them, but later changed their mind and said I would have to book one on my own. The problem is that three times more expensive are now all the solutions that are at our disposal. Booking.com let me down totally by not offering the promised service. This trip was booked well in advance, hence right now I'm stuck looking for substitutes with no actual support from them.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
About three weeks ago, I made a hotel reservation through Booking.com specifically because it was marked as “Pay at the property.” This option was important to me, as I wanted to settle the bill directly at the hotel. However, shortly after booking, the hotel attempted to charge the entire amount to...
Despite paying in full, Booking.com canceled my hotel reservation just one day before my stay. Now, I’m left without a place to stay, and current prices have skyrocketed. The alternative accommodation they offered is €600 more expensive, and they expect me to cover the difference. How can you cancel...
Booking.com promised that payment would be taken at the hotel, however, the money was debited from our account over two months before the check-in date. When we attempted to receive an explanation, we were unable to contact their customer support. Our problems began even before the trip. We severely...
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