Booking.com Refund Not Received After Canceled Bucharest Hotel Reservation

Oğuz
Booking.com
September 23, 2025 11:49 AM30

On September 18, I canceled my Booking.com reservation at Wow Old Town hotel in Bucharest. After the cancellation, I was informed that the payment of ₺3,154 would be refunded to me. However, even after 4–5 days, no refund has been processed and I have not received any update.

During this time, I tried calling Booking.com customer service multiple times, but I was unable to reach anyone. The calls were not answered, and I didn’t receive any automatic response or information either. I made the original payment using my bank card, and I request that the refund process be completed immediately.

I expect my issue to be resolved and the amount I paid to be refunded to my account as soon as possible.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I can't reach Booking.com customer service. What other options do I have to get support?

45 Followers
81 Comment406 Complaint

Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

367 Complaint

Similar Complaints